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COVID-19 CRISIS UPDATE - DELIVERIES ARE SUBJECT TO DELAY
Like many retailers, we’re currently experiencing an unprecedented high demand and a staff shortage as a result of the COVID-19 crisis.
There may be a delay in processing your order and the Royal Mail delivery service we use may be disrupted so please be patient.
Please DO NOT phone or send unnecessary emails querying when your order will arrive, as this only increases our workload.
You’ll receive an email ‘YOUR ORDER IS COMPLETE’ (despatched) and an email from Royal Mail once your order has a delivery date.
Please note that Royal Mail Tracked 24 and Tracked 48 are not guaranteed timescales, they are an aim so deliveries may take longer. Currently Royal Mail's Special Delivery service is guaranteed by 9pm the next working day after despatch due to the current crisis.
Delivery timescales are from the date of despatch, not from the date that the order is placed.
CLICK AND COLLECT SERVICE FROM OUR NEWQUAY SHOP
Place your order online and when you receive an email ‘YOUR ORDER IS COMPLETE’, please collect your order from our shop between 12.00pm - 1.00pm Monday to Friday. Please bring email as ID.